Island Hosting - Tasmania's best Web Host

Island Hosting - Frequently Asked Questions

We have listed categories containing a wide range of Frequently Asked Questions, that should assist you in setting up and managing your hosting account. If you don't see an answer to your specific question, you can submit it to us via email at ihsales@islandhosting.com.au (particularly if it is a sensitive billing issue!).

Don't forget, you can also check out our Tutorials.

Pre-Sales Questions

General Questions

Payment Questions

Hosting Questions

Domain Questions

All Questions and Answers

 

If I purchase an account, which server will I be placed on?

All new accounts are currently being added to Alpha server. This server has state of the art Intel Dual XEON Dual Core processors, with 8 GB DDRII RAM (Burstable), and Hot-Swappable SCSI hard drives configured in RAID 10.

back to top

 

Where is the datacenter based?

The datacenter is located at PIPE Networks Brisbane based datacenter. This gives you extremely good latency for customers within Australia. We can also place you on a US-based server, if you specifically require this.

back to top

 

Why is the hosting provided by Island Hosting so reliable?

Our servers provide 3 layers of protection - firstly, we use hot-swappable SCSI hard drives in a RAID 10 configuration, so that if one drive fails, the others automatically keeps delivering your data. Secondly, an automated nightly backup is run that backs up your data. Lastly, you can do a backup of your own data with just one click from your Control Panel. Of course, it is important to remember that you are responsible for your own data - we highly recommend that you keep your own backups, particularly if your data is important.

back to top

 

What type of servers will my site be hosted on?

State of the art Intel Dual XEON™ Dual Core processor servers with 8 GB DDRII RAM (Burstable), Hot-Swappable SCSI hard drives configured in RAID 10. These Dual XEON™ servers are extremely powerful and make for an excellent hosting platform.

back to top

 

Do you provide Windows Based hosting?

No. Island Hosting only provides Linux based hosting. We do not provide Windows based hosting services.

back to top

 

How long does it take to establish an account?

From the time you complete the order form, your account will be activated in under 12 hours. Usually it is much less than this but please allow 12 hours maximum. Most accounts are activated in just minutes.

back to top

 

If I buy hosting and don't like it, do I get my money back?

Yes. We offer a 30 day Money Back Guarantee, if you are not satisfied with our services.

back to top

 

How fast do you answer support questions?

Support requests are answered ALWAYS within 12 hours, 7 days a week, 365 days a year. Most times your support tickets are answered within just minutes.

Our stated goal is to answer support requests within 2 hours, between the hours of 08:00 and 20:00 AEST, and 4 hours at all other times.

back to top

 

In our Control Panels for each domain name, can we setup email addresses, sub-domains, auto-responders and the like thereof?

Yes, the Control Panel is one of the very best in the industry. You can manage all aspects of your hosting from setting up email addresses to configuring your MySQL databases. It's set out in a friendly manner and it's easy to understand and use.

back to top

 

Can I see how much disk space and Data Transfer my domain names are utilising?

Yes. That information is available in Control Panels for each domain name. The stats package that is included is a wonderful tool for showing the number of visitors to your site, which pages they're visiting, the search terms they've used, and much more!

back to top

 

If I buy the Starter plan and want to upgrade that plan to Basic, is that possible?

Yes, certainly. We will simply require you to contact us via email and your account will seamlessly be upgraded with NO interruption to your current hosting. More information about upgrading or downgrading your account here.

back to top

 

What if I need more resources than the Business Plan?

If you need more resources than our Business plan, then you can purchase blocks of 250mb disk space and 2500mb data transfer, for an extra $10.00/mth.

back to top

 

Can I use FrontPage 98, 2000 and 2002 to build my site and host it on your servers?

Yes, we support FrontPage 98, 2000 and 2002 with the very latest FrontPage Server Extensions.

back to top

 

Do you provide a dedicated IP address with each domain name?

There are specific reasons why you might need a dedicated IP, for example an SSL certificate for secure shopping, or for FTP purposes. Dedicated IP's will not be allowed if not for these purposes.

If you do require a dedicated IP, then you will need to purchase one at a cost of $5.50 per month, per IP. Our technical staff would then assign the IP to your domain.

Normal accounts are set up as name-based accounts, and they share the main Island Hosting IP address.

back to top

 

Do I get a Forum preinstalled with my hosting account?

Yes. You receive absolutely free the powerful PHP, MySQL based PHPbb2 Forum. This forum is a snap to setup and configure. It's easy to use and industrial strength yet easy on the servers by utilising the PHP programming language and MySQL databases. Please note - we supply you access to this software, we do not provide technical support for it.

back to top

 

Is Fantastico installed free on my account?

Yes. You can instantly install a large number of free software applications, from OScommerce, PHPbb2 forum and many more, from your Control Panel.

back to top

 

If I sign up for an account, will you provide me with help and assistance?

YES!! First rate and rapid support is absolutely CRITICAL. You can contact us for very fast, friendly and extremely helpful support via email at ihsales@islandhosting.com.au.

back to top

 

What is a website?

A website is a way to present your business online. It is a place where anybody in the world can visit at any time of the day, and learn more about your business, your products or services, ask you questions, give you feedback, and even purchase your products online.

back to top

 

Why do I need a website?

More and more people are using the internet as a means of research - they can view a range of businesses providing the service or product they are seeking, and use that information in their purchasing decision. If you are not putting your company out there, these clients will simply go elsewhere.

You can use a website to provide products and services to a global audience. You can also use your site to provide additional, specific services to your clients, for example product specials, order management, newsletters etc.

back to top

 

How does a website work?

A website is simply a collection of files located on a server. When a user types in a domain name, a request is sent out from their computer out to the internet, which takes the domain name entered, and converts it to an IP address. The request then finds its way to the server that is hosting the website, which then sends back the requested file to the user's computer.

There's quite a few steps involved in getting a website to display in your browser, even though it looks simple, and happens very quickly!

HowStuffWorks has a great article on how web servers work.

back to top

 

What is a datacenter?

Multiple web servers are housed in units known as racks. These racks are located in rooms within a building called a datacenter. A typical datacenter has backup power, strict security and extremely fast, multiple connections direct to the internet backbone.

The Island Hosting servers are housed in the PIPE Networks datacenter which is based in Brisbane, Australia. More information about the data centre can be found here.

back to top

 

Are you accepting international customers?

We are currently not accepting international customers. Island Hosting has been set up to cater specifically for people and businesses within Tasmania. We know that people like to work with local businesses where possible, and enjoy the security of having personal support on offer at all times.

Of course, we'll accept mainlanders if they wish to join us!

back to top

 

Do you offer a website design service?

Island Hosting has been set up to specifically provide web hosting and domain management services for people and businesses in Tasmania. If you need web design services, please visit our other business - JKB Web Solutions.

back to top

 

Can I use ColdFusion or ASP in my website?

No, the servers used at Island Hosting are not set up to allow these technologies.

back to top

 

How will I be billed by Island Hosting?

When you first sign up with Island Hosting, we will email you an invoice for payment within 14 days, along with all your account setup details. Your hosting starts from the date we send your account details through, and will be renewed according to the plan that you select when you sign up.

We will email an invoice to you approximately 10 - 14 days before your renewal date. Payment needs to be made by the renewal date, or your account may be suspended.

We are currently accepting payment via cheque, money order or Direct Deposit.

Please make out cheques and money orders to Island Hosting , and post to:

Island Hosting
8 Osborne Avenue
Trevallyn TAS 7250

If paying via Direct Deposit, use the following account details:

Name: Island Hosting
BSB: 807 007
A/C: 51437450

Make sure you put your Invoice Number in the description field, so that we know you've paid!

back to top

 

How can I upgrade or downgrade my account?

You can upgrade or downgrade your account easily. Just choose the Plan level that you'd like to upgrade to, and we'll adjust our records to suit the new plan amount. There is no interruption to your hosting services during this upgrade.

So send us an email at ihsales@islandhosting.com.au with the following information -

(1). Your domain name.

(2). Your last invoice number.

Please note - We will make a pro-rata calculation on your next invoice to account for the increase or decrease in plan. For example, if you sign up with a quarterly invoice plan, and upgrade to the next plan level after one month, we will add the difference for the higher plan for two months on to your next invoice.

Similarly, if you downgrade your plan, we will reduce your next invoice by the relevant amount.

back to top

 

How can I cancel my account?

To cancel your account, please submit an email to ihsales@islandhosting.com.au with the following information -

(1). Your domain name.

(2). Your last invoice number.

(3). A copy of your welcome email with all your account details.

We will then update our records and delete all files in your account. If you cannot provide us with the above information, we will not delete that account, for obvious security reasons.

IMPORTANT NOTE: Make 100% sure that you have copies of all your files before you submit a request for us to cancel your account. As soon as you submit your request to cancel your account, we update our records and then delete your account from the server you're on.

You may cancel at anytime. If you choose to cancel within 30 days of your registration date, you will receive a 100% refund, unless you are in violation of our Terms of Service, in which case your account will not be refunded. Infringements such as spam & server abuse will result in your account being terminated without notice, and will void the 30 money back guarantee.

All cancellation requests must be initiated by an email to ihsales@islandhosting.com.au from the primary contact person on the account who shall provide sufficient identification. Account terms are final and there are no refunds of unused time if the service contract is canceled by client before the regular renewal date. Any cancellation request shall be effective upon receipt unless otherwise requested.

back to top

 

What is Web Hosting?

A web site needs to be hosted on a server that is connected to the internet. A web hosting server is a specialised machine that has similar components to a desktop computer but is designed to process requests for web sites (and should be a more robust machine). Web hosting packages will usually include an allocation of hard disk space on the server and a limit for data transferred to or from the site each month (traffic or transfer).

When investigating which hosting plan to choose, it's important to check how much data transfer you'll be allowed. Having a decent amount (1000mb is a great start) means that thousands of people can visit your website, without you having to worry that your account will be suspended. Of course, if your allowance is used, you'll want to move up to the next plan level, to ensure people can keep visiting your site.

back to top

 

What is Shared Hosting?

Connecting a server to the internet, administering the system and the cost of the server are expensive outlays. For most small business web sites, sharing these costs between other accounts on the server is an economic way to access a high performance web server without the high cost of a dedicated server. Unless your site has extremely large traffic requirements (such as serving digital images, sound files or videos) then shared hosting is the most efficient way to get your business online.

back to top

 

Why not just use my free ISP hosting?

You can if you want to. However, most ISPs only provide you with limited hard disk space (usually 5 or 10 mb) to create your site and would be unlikely to offer you features such as multiple email accounts, a control panel or add-on scripts. Our servers are located in a datacenter that specialises in web hosting, with redundant (i.e. multiple), direct connections to the internet backbone.

Also, with the free ISP hosting, you'll end up with a website address that looks like http://www.yourisp.com/~yourusername, which looks unprofessional.

back to top

 

What about other free hosting sites?

Free web hosting can be provided by sites such as Yahoo! or GeoCities. Most of these subsidise their free hosting by serving banner advertising on your web site. You will not usually be able to use your own domain name and the available resources are limited when compared with a business web hosting plan. Free web hosting is fine for personal web sites but businesses should look for a more professional solution.

The main difficulties with free services arise when the server goes down, and your site becomes unavailable - it's often quite hard to get any information about why the downtime is occurring (that is, if you're told), and individual support for your needs can be limited.

back to top

 

What is Linux Hosting?

Linux is a free, UNIX-like operating system that is commonly used on web servers in addition to desktop PCs. Linux has many advantages and you can read more about it at Linux Online. Unix-based web hosting supports scripting languages like PHP and Perl but is also compatible with Front Page Extensions.

back to top

 

Do you supply Windows Hosting?

No, we do not. Windows Hosting uses a different operating system and needs to run on separate servers. We don't supply Windows hosting as it is more expensive and at this stage we see no advantages to us in using this hosting platform. Many people think they need Windows web hosting as they have Microsoft Windows on their PC. This is not a good reason to use Windows hosting! If you need to use specific scripting languages such as ASP, Cold Fusion, .NET or Visual C++, then you should look for a host that uses Windows Servers.

back to top

 

What is a domain name?

Your Domain Name or web address signifies your own address on the Internet. It is a unique alphanumeric name used for identifying and locating computers on the Internet.

As no two parties may ever hold the same Domain Name at the same time, it is a truly unique identifier of you or your company. It is how your customers will remember you and find you among the millions of other Web sites on the Internet.

back to top

 

Why do I need a domain name?

Internet Domain Names are a rapidly diminishing commodity. They are allotted on a first-come first-serve basis.

They are important.

The Internet Domain Name has become a vital part of corporate identity.

In the 21st Century, your Domain Name will be as important as your trademark and your presence in a global marketplace.

They are versatile.

For example, any email addressed to you at ceo@yourcompany.com can be forwarded to your current email address.

back to top

 

What should I consider when choosing a domain name?

Your domain name should reflect your business or company name, or even the product or services that you provide. It should be easy to remember, and easy to spell! Try saying the domain name out loud a couple of times, to get a feel for it. Domains with a hyphen in them (eg island-hosting.com) are not as easy to describe to someone - same with domains with a number in them.

back to top

 

Is the domain name I want available?

You can do a search for the domain name you'd like to register on this page.

back to top

 

What registration rules do I need to follow?

International Domains:

For domains ending in .com, .net, .org, .biz, .info etc, you can look at the ICANN faq's.

Australian Domains:

For domains ending in .au, for example .com.au, .net.au, .org.au etc, please look at the AUDA site.

back to top

 

How much does it cost to register a domain?

The current (very low!) prices as offered by Island Hosting are:

International Domains Cost
.com $19.25 per year
.net $19.25 per year
.org $19.25 per year
.biz $19.25 per year
.info $19.25 per year
.tv $77.00 per year
.cc $77.00 per year
Australian Domains Cost
.com.au $69.95 per 2 years
.net.au $69.95 per 2 years
.org.au $29.50 per 2 years
.asn.au $66.00 per 2 years
.id.au $52.80 per 2 years

* All prices in Australian Dollars , and INCLUDE GST *

You can register your domains here.

back to top

 

Which extension (.com, .com.au etc) should I use?

If you are registering a domain name for a business or company, then the .com.au extension would be most suitable. Only registered businesses can use this extension.

It's also a good idea to purchase the .com version of your .com.au domain, as this protects that name from being used by others. People are often prone to forgetting to add the .au to the end of the domain, so it's a good safety measure as well.

back to top

 

Can I transfer my domain over to Island Hosting?

You certainly can transfer your domain over to us. If it is a .au domain, it is now free to transfer (unless it is close to renewal time, or you have just renewed it).

If it is an international domain (e.g. .com, .net etc) you will need to pay for 1 year's registration in order to transfer it.

back to top

 

Can I get a refund if I no longer want it?

Unfortunately, it is not possible to give a refund if you no longer require the domain name. You would simply let the registration period expire, and not renew it.

back to top

 

What if I make a spelling mistake when registering my domain?

We strongly suggest you carefully check the domain name that you are purchasing, as it is not possible to give refunds on purchased domains.

If you did make a mistake, you would have to register the correctly spelled domain, in addition to the misspelled domain.

back to top

Home | Web Hosting | Domain Names | Sign Up | About Us | Support | Terms of Service | Privacy Policy
Copyright © 2005 - 2018 Island Hosting BN01452745 - All Rights Reserved.