Island Hosting - Tasmania's best Web Host

Island Hosting - Frequently Asked Questions

We have listed categories containing a wide range of Frequently Asked Questions, that should assist you in setting up and managing your hosting account. If you don't see an answer to your specific question, you can submit it to us via email at (particularly if it is a sensitive billing issue!).

Don't forget, you can also check out our Tutorials.

Pre-Sales Questions

General Questions

Payment Questions

Hosting Questions

Domain Questions


To view all the Questions and Answers on one page, click here.

Pre-Sales Questions

If I purchase an account, which server will I be placed on?

Where is the Datacenter based?

Why is the hosting provided by Island Hosting so reliable?

What type of servers will my site be hosted on?

Do you provide Windows based hosting?

How long does it take to establish an account?

If I buy hosting, and I don't like it, do I get my money back?

How fast do you answer support questions?

In our Control Panels for each domain name, can we setup email addresses, sub-domains, auto-responders and the like thereof?

Can I see how much disk space and Data Transfer my domain names are utilising?

If I buy the Starter Plan and want to upgrade that plan to the Basic Plan, is that possible?

What if I need more resources than the Business Plan?

Can I use FrontPage 98, 2000 and 2002 to build my site and host it on your servers?

Do you provide a dedicated IP address with each domain name?

Do I get a Forum preinstalled with my hosting account?

Is Fantastico installed free on my account?

If I sign up for an account, will you provide me with help and assistance?

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