If I purchase an account, which server will I be placed on?
All new accounts are currently being added to Alpha server. This server has state of the art Intel Dual XEON Dual Core processors, with 8 GB DDRII RAM (Burstable), and Hot-Swappable SCSI hard drives configured in RAID 10.
Where is the Datacenter based?
The datacenter is located at PIPE Networks Brisbane based datacenter. This gives you extremely good latency for customers within Australia. We can also place you on a US-based server, if you specifically require this.
Why is the hosting provided by Island Hosting so reliable?
Our servers provide 3 layers of protection - firstly, we use hot-swappable SCSI hard drives in a RAID 10 configuration, so that if one drive fails, the others automatically keeps delivering your data. Secondly, an automated nightly backup is run that backs up your data. Lastly, you can do a backup of your own data with just one click from your Control Panel. Of course, it is important to remember that you are responsible for your own data - we highly recommend that you keep your own backups, particularly if your data is important.
What type of servers will my site be hosted on?
State of the art Intel Dual XEON� Dual Core processor servers with 8 GB DDRII RAM (Burstable), Hot-Swappable SCSI hard drives configured in RAID 10. These Dual XEON� servers are extremely powerful and make for an excellent hosting platform.
Do you provide Windows based hosting?
No. Island Hosting only provides Linux based hosting. We do not provide Windows based hosting services.
How long does it take to establish an account?
From the time you complete the order form, your account will be activated in under 12 hours. Usually it is much less than this but please allow 12 hours maximum. Most accounts are activated in just minutes.
If I buy hosting, and I don't like it, do I get my money back?
How fast do you answer support questions?
Support requests are answered ALWAYS within 12 hours, 7 days a week, 365 days a year. Most times your support tickets are answered within just minutes.
Our stated goal is to answer support requests within 2 hours, between the hours of 08:00 and 20:00 AEST, and 4 hours at all other times.
In our Control Panels for each domain name, can we setup email addresses, sub-domains, auto-responders and the like thereof?
Yes, the Control Panel is one of the very best in the industry. You can manage all aspects of your hosting from setting up email addresses to configuring your MySQL databases. It's set out in a friendly manner and it's easy to understand and use.
Can I see how much disk space and Data Transfer my domain names are utilising?
Yes. That information is available in Control Panels for each domain name. The stats package that is included is a wonderful tool for showing the number of visitors to your site, which pages they're visiting, the search terms they've used, and much more!
If I buy the Starter Plan and want to upgrade that plan to the Basic Plan, is that possible?
Yes, certainly. We will simply require you to contact us via email at email@example.com and your account will seamlessly be upgraded with NO interruption to your current hosting. More information about upgrading or downgrading your account here
What if I need more resources than the Business Plan?
If you need more resources than our Business plan, then you can purchase blocks of 250mb disk space and 2500mb data transfer, for an extra $10.00/mth.
Can I use FrontPage 98, 2000 and 2002 to build my site and host it on your servers?
Yes, we support FrontPage 98, 2000 and 2002 with the very latest FrontPage Server Extensions.
Do you provide a dedicated IP address with each domain name?
There are specific reasons why you might need a dedicated IP, for example an SSL certificate for secure shopping, or for FTP purposes. Dedicated IP's will not be allowed if not for these purposes.
If you do require a dedicated IP, then you will need to purchase one at a cost of $5.00 per month, per IP. Our technical staff would then assign the IP to your domain.
Normal accounts are set up as name-based accounts, and they share the main Island Hosting IP address.
Do I get a Forum preinstalled with my hosting account?
Yes. You receive absolutely free the powerful PHP, MySQL based PHPbb2 Forum. This forum is a snap to setup and configure. It's easy to use and industrial strength yet easy on the servers by utilising the PHP programming language and MySQL databases. Please note - we supply you access to this software, we do not provide technical support for it.
Is Fantastico installed free on my account?
Yes. You can instantly install a large number of free software applications, from OScommerce, PHPbb2 forum and many more, from your Control Panel.
If I sign up for an account, will you provide me with help and assistance?