Island Hosting - Tasmania's best Web Host

Island Hosting - Email Guide

Your Quick Start guide

Using your cPanel guide

Using your Email guide

File Upload guide

Domains and DNS guide

Account and Billing guide

Setting up your email in Outlook Express

Setting up your email in Outlook

Problems with my email


Problems with my email

Here's a brief troubleshooting guide to setting up email. 99% of all email issues result from improper settings on the client's email program. Here's some screenshots for Outlook Express email properties.

(1). Make sure that your domain has fully propagated to your account here.

(2). Make sure that you have your full email address as your username here -

Your full email address needs to go in the Account Name field

(3). Make sure that you have the correct information in the Incoming mail (POP3) and Outgoing Mail (SMTP) as per -

Make sure you've entered the correct domain name!

The Incoming Mail server (POP3) will always be mail.<yourdomainname>.com. The Outgoing Mail server (SMTP) should be set to your ISP's SMTP server. Many ISP's are blocking mail sent through an outside SMTP server (ie if it's not their own) to minimise spam.

(4). Make sure that you have the correct password that you entered when setting up the account as per -

Make sure your password is correct!

If you have checked all your settings and your email is still not working, send us an email at and we'll troubleshoot the issue for you.

back to top

Home | Web Hosting | Domain Names | Sign Up | About Us | Support | Terms of Service | Privacy Policy
Copyright © 2005 - 2019 Island Hosting BN01452745 - All Rights Reserved.