Frequently Asked Questions
We have listed categories containing a wide range of Frequently Asked Questions, that should assist you in setting up and managing your hosting account. If you don’t see an answer to your specific question, you can submit it to us via email at email@example.com (particularly if it is a sensitive billing issue!).
Don’t forget, you can also check out our Tutorials.
General Support Questions
If I sign up for an account, will you provide me with help and assistance?
YES!! First rate and rapid support is absolutely CRITICAL. You can contact us for very fast, friendly and extremely helpful support via email at firstname.lastname@example.org.
If you have any more questions, then send an email to email@example.com for a swift and friendly reply.
Where is the Datacentre based?
Is your web hosting reliable?
Backups are kept both on the server and a secure Amazon Web Services storage account. This means that we can restore your website’s files at any time.
You should still take your own backups from within cPanel though – ensuring you have a full copy of your website is your responsibility.
We highly recommend that you take your OWN backups, particularly if your data is important.
Do you provide Windows based hosting?
How long does it take to establish an account?
If I buy hosting, and I don't like it, do I get my money back?
Yes. We offer a 30 day Money Back Guarantee, if you are not satisfied with our services.
In our Control Panels for each domain name, can we setup email addresses, sub-domains, auto-responders etc?
Can I see how much disk space and Data Transfer my domain names are utilising?
If I buy a Plan and want to upgrade (or downgrade) that plan to another Plan level, is that possible?
Do you allow FrontPage extensions?
Do you provide a dedicated IP address with each domain name?
If you do require a dedicated IP, then you will need to purchase one at a cost of $10.00 per month, per IP. Our technical staff would then assign the IP to your domain.
Normal accounts are set up as name-based accounts, and they share the main Island Hosting IP address.